FAQs
FAQ - BeamFusion
Welcome to the BeamFusion FAQ page! Here you'll find answers to some of the most common questions we receive. If you need further assistance, feel free to reach out to our customer support team. We are here to help!
1. What are your shipping times?
- Domestic (U.S.): Orders are typically shipped within 7-14 days.
- International: Shipping to international destinations usually takes 14-31 days, depending on the location and customs processing.
2. How can I track my order?
Once your order has been shipped, tracking information will be uploaded as soon as it is available. You can check the status of your order anytime on our Track Your Order page.
3. What is your return policy?
We offer a hassle-free return policy for most items. You can return your purchase within 30 days after delivery for a full refund or exchange. To initiate a return, please visit our Returns page.
4. How do I cancel my order?
If you need to cancel your order, please contact our customer service team as soon as possible. If the order has not been shipped, we will process your cancellation. Unfortunately, once an order has been shipped, we are unable to cancel it, but you can still return the item after delivery.
5. Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact us immediately. We can only make changes to the shipping address before the order has been processed for shipping. After that, we are unable to make any modifications.
6. What should I do if my order is damaged or defective?
We take quality very seriously. If you receive a damaged or defective item, please contact our customer support team right away. We will assist you with a return, exchange, or refund.
7. Do you offer free shipping?
Currently, free shipping promotions may be available during special sales events or for orders above a certain amount. Be sure to check our website for any ongoing promotions.
8. How can I contact customer support?
If you have any questions or need assistance, feel free to reach out to our customer service team through the Contact Us page on our website. We strive to respond within 24 hours.
9. Can I change or add items to my order after it's been placed?
Once an order is placed, we cannot make changes or add items to it. If you need to add something, we recommend placing a separate order.
10. Are your products covered by a warranty?
Certain products may come with a manufacturer's warranty. Please check the product description on the product page for more details. If you experience any issues with your product, please reach out to our support team for assistance.
11. Is my payment information secure?
Yes, your payment information is completely secure with us. We use industry-standard encryption to ensure that all your personal and payment details are kept private and safe.